February 21 @ 2:45 pm - 3:15 pm
Operating a Range of Brands and Formats – The Challenge to Stay Ahead
In a challenging market place such as hospitality, staying ahead and relevant to your guests is imperative. In a world where offers are constantly evolving, and new concepts are being developed, if you fall behind you soon disappear. Susan talks about the additional challenge of running a range of brands and businesses in the City, how she drives her team to stay ahead of the competition and her focus on making sure her iconic businesses remain the first choice for guests.